Refund policy

Returns & Exchanges
All products in our store are made-to-order, which means each item is printed individually for you. Because of this, we cannot accept returns or exchanges due to size, fit, or change of mind. Please make sure to review the size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your item. Provide your order number and photos of the issue, and we’ll try to arrange a replacement at no extra cost.

Order Cancellations
Since items are produced on demand, cancellations are only possible if your order has not yet gone into production. Once production has started, the order cannot be canceled.

How to Contact Us
For any issues with your order, please reach out to us at hello@fflbykaizen.com with your order number and details.